Shipping policy
Welcome to X10! We are committed to ensuring your shopping experience is seamless and enjoyable. Please review our shipping policies below, which apply to orders shipped within the United States.
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Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive a notification once your order has shipped.
Shipping Methods and Costs
We offer the following shipping options:
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Standard Shipping
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Delivery Time: 5-7 business days
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Cost: Free normal shipping
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Expedited Shipping
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Delivery Time: 2-3 business days
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Cost: [Insert Amount]
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Overnight Shipping
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Delivery Time: 1 business day
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Cost: [Insert Amount]
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Shipping costs are calculated at checkout based on the shipping method selected and the total weight of your order.
Shipping Restrictions
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We currently only ship to the 50 United States and Washington, D.C.
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We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories.
Order Tracking
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Once your order has shipped, you will receive a tracking number via email to monitor your shipment’s progress.
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Please allow up to 24 hours for the tracking information to update.
Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact our Customer Support team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.
Address Accuracy
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Please ensure your shipping address is correct at checkout. X10 is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Changes and Cancellations
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Changes to shipping addresses or cancellations must be requested within 1 hour of placing the order. After this period, we cannot guarantee modifications.
Contact Us
If you have any questions or concerns about our shipping policy, please reach out to us:
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Phone: +1 786 935-0118
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Hours: 9 AM to 4 PM
Thank you for choosing X10. We value your business and strive to deliver your orders efficiently and accurately.
